Refund & Returns Policy
At Vanguard Safes Co., your security is our priority. We stand behind every product with transparent, fair return policies.
Returns
We accept returns within 30 days of delivery for items that are:
- Unused and in original condition
- In original packaging with all accessories
- Free from damage or modifications
Custom or special-order safes may have different return terms. Please contact us for details.
Restocking Fees
A restocking fee of 15-25% may apply to returned items, depending on the manufacturer and product type. This fee covers inspection, repackaging, and administrative costs.
Restocking fees vary by brand and will be clearly communicated before processing your return.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly shipped.
Due to the weight and size of safes, return shipping can be significant. We recommend using freight carriers and purchasing insurance for valuable items.
Damaged or Defective Items
If you receive a damaged or defective safe:
- Contact our support team within 48 hours
- Provide photos of the damage
- Keep all original packaging
We will work with you to arrange repair, replacement, or full refund at no cost to you.
Important: If you receive a damaged or defective safe, please contact our support team immediately. We will arrange for repair or replacement at no cost to you.
How to Start a Return
To initiate a return, email us with:
- Your order number
- Reason for return
- Photos (if item is damaged)
- Preferred resolution
Our team will respond within 24 hours with return instructions and any applicable fees.
Our No-Hassle Promise
We're committed to fast, clear, and professional service. Your satisfaction and security are our top priorities, and we'll work with you to resolve any concerns quickly and fairly.
