Shipping Policy
Professional delivery for your security investment
At Vanguard Safes Co., we understand that your security investment deserves the highest level of care and professionalism from purchase to delivery. Our comprehensive shipping policy ensures your premium safe arrives safely and securely, backed by our commitment to exceptional customer service.
Every shipment is handled with the same attention to detail and security standards that define our products. From our warehouse to your doorstep, we maintain the trust you've placed in us.
Processing & Lead Times
Standard Processing: Most orders are carefully processed and ship within 3–7 business days of order confirmation.
Order Tracking: You'll receive detailed tracking information via email as soon as your safe ships, allowing you to monitor its journey every step of the way.
Brand-Specific Lead Times: Certain premium models or custom configurations may require additional lead time. Any extended processing periods will be clearly communicated at the time of purchase and confirmed via email.
Shipping Methods
Freight Delivery (Curbside) – Standard Method
- Professional freight carriers deliver your safe to the nearest accessible point to your address
- Delivery includes curbside placement on a lift-gate truck
- This service is included with most safe purchases
White Glove Delivery & Installation – Premium Add-On
- Professional delivery team brings your safe inside your home or business
- Expert installation and setup in your desired location
- Complete removal of all packaging materials
- Optional service available during checkout
Delivery Appointments
Our freight partners will contact you directly to schedule your delivery appointment within their standard business hours (Monday through Friday). This ensures you're available to receive your valuable investment and can plan accordingly.
We recommend scheduling delivery when you can be present to inspect the shipment and ensure everything meets your expectations.
Inspecting Your Delivery
Critical: Please thoroughly inspect all packaging for visible damage before signing for delivery.
If you notice any damage to the packaging or safe:
- Note the damage on the delivery receipt before signing
- Take clear photos of any damage
- Contact our support team immediately at support@vanguardsafes.com
- Include your order number and photos in your message
Our team will work swiftly to resolve any shipping-related issues and ensure you receive a perfect safe.
Shipping Costs
Complimentary Shipping: Many of our safes include free curbside freight delivery within the continental United States – a significant value that reflects our commitment to your satisfaction.
Optional Services: Premium services such as White Glove delivery, professional installation, and stair carries may incur additional fees. These services are clearly priced during checkout.
Special Locations: Orders shipping outside the continental U.S., including Alaska, Hawaii, and international destinations, may require a custom shipping quote. Our team will contact you with competitive pricing options.
Backorders & Delays
In the rare event of unexpected delays or backorders, we'll notify you promptly with updated timing information. You'll always have options:
- Wait for your original selection with updated delivery timeline
- Switch to an available model with similar or upgraded features
- Receive a full refund if the delay doesn't work with your timeline
Your satisfaction and security needs always come first.
Our Delivery Promise
"We're committed to making your safe delivery as seamless and stress-free as possible, from checkout to your doorstep. We're here to ensure your safe arrives as securely as it protects your valuables."
Questions About Your Shipment?
Our dedicated support team is here to help. Contact us at support@vanguardsafes.com with your order number, and we'll provide personalized assistance.
